FAQ
Frequently Asked Questions
General Questions
What is Catch Wisdom?Catch Wisdom is an online learning platform that offers a wide range of free courses to help you reach your personal and professional goals.
Are the courses really free?Yes. All lessons, practice exercises and final exams on Catch Wisdom are completely free. The only paid item is the optional certificate.
How do I start a course?Browse the course catalog, open the course you are interested in and click "Start". If you don't have an account yet, you can create one for free.
Can I learn at my own pace?Yes. All courses are self-paced, with no deadlines or time limits. Your progress is saved, so you can continue where you left off at any time.
Can I retake the final exam?Yes. If you don't pass the final exam on your first attempt, you can review the units and take the exam again.
What does the AI assistant do?The AI assistant on the site answers your questions about course topics and helps you find your way around your account, for example your courses, exams and certificates.
Certificate Questions
Do you offer certificates?Yes. When you complete a course and pass its final exam, you can get a certificate of completion. Each certificate is available in seven languages: English, Spanish, French, German, Russian, Turkish and Arabic.
How do I get my certificate after completing a course?After you pass the final exam, your certificate appears on your My Certificates page. You can get it there at any time, now or later. Once the purchase is complete, you can download it immediately as a PDF.
What does the certificate include, and how much does it cost?The certificate shows your name, the course title, the completion date, the course duration and a unique verification code. The price depends on your country and is shown at the checkout step before you confirm your payment.
How can my certificate be verified?Every certificate has a unique code and a QR code. Anyone, for example an employer, can check it on our certificate verification page.
Is the certificate accredited or an official qualification?No. Catch Wisdom is a private online learning platform. Our certificate is a certificate of completion that documents the course you completed and your exam result. It is not an accredited or government-issued qualification and does not replace an official license or diploma. Many people add it to their CV or LinkedIn profile to show their learning.
What are the benefits of the certificate?- Instant PDF: Download your certificate right after purchase.
- 7 Languages: Your certificate is available in English, Spanish, French, German, Russian, Turkish and Arabic.
- Online Verification: Employers can check its authenticity at any time with the verification code or QR code.
- For Your CV: Add it to your CV or LinkedIn profile to show the skills you have gained.
Membership Questions
What is "Unlimited Access"?"Unlimited Access" is a lifetime membership that includes the certificates of all courses you complete, with no extra fees. It covers the courses you have already completed as well as all courses you complete in the future. The price depends on your country and is shown on the membership checkout page.
Why choose "Unlimited Access"?- All Certificates Included: No separate payment for each certificate.
- Past and Future Courses: Certificates of the courses you have already completed are included too.
- 7 Languages: Download every certificate in seven languages.
- One-Time Payment: Lifetime membership, no recurring charges.
There is no free trial for "Unlimited Access". However, since all courses and exams are free, you can explore the platform as much as you like before deciding.
Is "Unlimited Access" a subscription? Can I cancel it?"Unlimited Access" is a one-time payment, not a subscription, so there are no recurring charges to cancel. For refunds, please see our Refund Policy.
Payment Questions
Which payment methods do you accept?You can pay by credit or debit card. In some countries, additional local payment options are shown at the checkout step.
Can I get a payment confirmation for my company?Yes. Send us a message from our support page with your company name, address and tax number, and we will prepare a payment confirmation for you.
Contact Questions
How can I contact Catch Wisdom?You can create a support ticket on our support page, use our contact form, or email us at [email protected].
How quickly will I get a reply?We answer every message and do our best to reply as soon as possible. For quick answers, you can also ask the AI assistant on the site at any time.
Do you offer phone support?No. We provide support in writing, through support tickets, the contact form and email, so that every request can be tracked properly.
Where can I get help with a technical problem?First, try the AI assistant on the site; it can help with many common questions. If the problem continues, please create a support ticket on our support page and describe what happened. A screenshot helps us solve it faster.