/*
 * GE AI Support - Chatbot Widget & Ticket Page Styles
 * Premium quality UI inspired by Intercom/Crisp
 */

/* ============================================================
   CSS CUSTOM PROPERTIES
   ============================================================ */
:root {
    --ge-sup-primary: #4F46E5;
    --ge-sup-primary-dark: #4338CA;
    --ge-sup-primary-light: #818CF8;
    --ge-sup-primary-subtle: #EEF2FF;
    --ge-sup-surface: #FFFFFF;
    --ge-sup-surface-alt: #F9FAFB;
    --ge-sup-border: #E5E7EB;
    --ge-sup-border-light: #F3F4F6;
    --ge-sup-text-primary: #111827;
    --ge-sup-text-secondary: #6B7280;
    --ge-sup-text-muted: #9CA3AF;
    --ge-sup-text-white: #FFFFFF;
    --ge-sup-msg-bot-bg: #F3F4F6;
    --ge-sup-msg-visitor-bg: var(--ge-sup-primary);
    --ge-sup-shadow-sm: 0 1px 3px rgba(0,0,0,0.08), 0 1px 2px rgba(0,0,0,0.04);
    --ge-sup-shadow-md: 0 4px 12px rgba(0,0,0,0.10), 0 2px 6px rgba(0,0,0,0.06);
    --ge-sup-shadow-lg: 0 10px 40px rgba(0,0,0,0.14), 0 4px 16px rgba(0,0,0,0.08);
    --ge-sup-shadow-xl: 0 20px 60px rgba(0,0,0,0.18), 0 8px 24px rgba(0,0,0,0.10);
    --ge-sup-radius-sm: 6px;
    --ge-sup-radius-md: 12px;
    --ge-sup-radius-lg: 18px;
    --ge-sup-radius-xl: 24px;
    --ge-sup-radius-full: 9999px;
    --ge-sup-font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, sans-serif;
    --ge-sup-transition: 0.22s cubic-bezier(0.4, 0, 0.2, 1);
    --ge-sup-transition-fast: 0.12s cubic-bezier(0.4, 0, 0.2, 1);
    --ge-sup-window-width: 380px;
    --ge-sup-window-max-height: 520px;
    --ge-sup-z: 999999;
}

/* ============================================================
   BASE RESETS (scoped)
   ============================================================ */
.ge-sup-chatbot *,
.ge-sup-chatbot *::before,
.ge-sup-chatbot *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

.ge-sup-chatbot {
    font-family: var(--ge-sup-font);
    font-size: 14px;
    line-height: 1.5;
    color: var(--ge-sup-text-primary);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

/* ============================================================
   1. CHATBOT CONTAINER
   ============================================================ */
.ge-sup-chatbot {
    position: fixed;
    bottom: 0;
    right: 0;
    z-index: var(--ge-sup-z);
    pointer-events: none;
}

.ge-sup-chatbot > * {
    pointer-events: auto;
}

/* ============================================================
   2. TOGGLE BUTTON
   ============================================================ */
.ge-sup-toggle {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: var(--ge-sup-z);
    width: 56px;
    height: 56px;
    border-radius: var(--ge-sup-radius-full);
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow:
        0 4px 16px rgba(79, 70, 229, 0.45),
        0 2px 6px rgba(79, 70, 229, 0.25),
        var(--ge-sup-shadow-md);
    transition:
        background var(--ge-sup-transition),
        transform var(--ge-sup-transition),
        box-shadow var(--ge-sup-transition);
    outline: none;
    -webkit-tap-highlight-color: transparent;
}

.ge-sup-toggle:hover {
    background: var(--ge-sup-primary-dark);
    transform: scale(1.08) translateY(-2px);
    box-shadow:
        0 8px 24px rgba(79, 70, 229, 0.50),
        0 4px 10px rgba(79, 70, 229, 0.30),
        var(--ge-sup-shadow-lg);
}

.ge-sup-toggle:active {
    transform: scale(0.96) translateY(0);
    box-shadow:
        0 2px 8px rgba(79, 70, 229, 0.35),
        var(--ge-sup-shadow-sm);
}

.ge-sup-toggle svg {
    width: 24px;
    height: 24px;
    transition: transform var(--ge-sup-transition), opacity var(--ge-sup-transition);
}

.ge-sup-toggle .ge-sup-icon-open,
.ge-sup-toggle .ge-sup-icon-close {
    position: absolute;
    transition: transform var(--ge-sup-transition), opacity var(--ge-sup-transition);
}

.ge-sup-toggle .ge-sup-icon-close {
    opacity: 0;
    transform: rotate(-90deg) scale(0.7);
}

.ge-sup-chatbot.ge-sup-open .ge-sup-toggle .ge-sup-icon-open {
    opacity: 0;
    transform: rotate(90deg) scale(0.7);
}

.ge-sup-chatbot.ge-sup-open .ge-sup-toggle .ge-sup-icon-close {
    opacity: 1;
    transform: rotate(0deg) scale(1);
}

/* ============================================================
   3. NOTIFICATION BADGE
   ============================================================ */
.ge-sup-badge {
    position: absolute;
    top: -3px;
    right: -3px;
    min-width: 20px;
    height: 20px;
    padding: 0 5px;
    background: #EF4444;
    color: var(--ge-sup-text-white);
    font-family: var(--ge-sup-font);
    font-size: 11px;
    font-weight: 700;
    line-height: 20px;
    text-align: center;
    border-radius: var(--ge-sup-radius-full);
    border: 2px solid #ffffff;
    box-shadow: 0 2px 6px rgba(239,68,68,0.45);
    pointer-events: none;
    animation: ge-sup-badge-pop 0.35s cubic-bezier(0.34, 1.56, 0.64, 1) both;
}

@keyframes ge-sup-badge-pop {
    from { transform: scale(0); opacity: 0; }
    to   { transform: scale(1); opacity: 1; }
}

.ge-sup-badge[data-count="0"],
.ge-sup-badge:empty {
    display: none;
}

/* ============================================================
   4. CHAT WINDOW
   ============================================================ */
.ge-sup-window {
    position: fixed;
    bottom: 88px;
    right: 20px;
    z-index: var(--ge-sup-z);
    width: var(--ge-sup-window-width);
    max-height: var(--ge-sup-window-max-height);
    background: var(--ge-sup-surface);
    border-radius: var(--ge-sup-radius-xl);
    box-shadow: var(--ge-sup-shadow-xl);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border: 1px solid rgba(0,0,0,0.06);
    transform-origin: bottom right;
    transform: scale(0.88) translateY(20px);
    opacity: 0;
    pointer-events: none;
    transition:
        transform 0.28s cubic-bezier(0.34, 1.40, 0.64, 1),
        opacity 0.22s ease;
    will-change: transform, opacity;
}

.ge-sup-chatbot.ge-sup-open .ge-sup-window {
    transform: scale(1) translateY(0);
    opacity: 1;
    pointer-events: auto;
}

/* ============================================================
   5. HEADER
   ============================================================ */
.ge-sup-header {
    background: linear-gradient(135deg, var(--ge-sup-primary) 0%, var(--ge-sup-primary-dark) 100%);
    color: var(--ge-sup-text-white);
    padding: 16px 16px 16px 18px;
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
    position: relative;
    overflow: hidden;
}

.ge-sup-header::before {
    content: '';
    position: absolute;
    top: -40px;
    right: -40px;
    width: 130px;
    height: 130px;
    background: rgba(255,255,255,0.06);
    border-radius: var(--ge-sup-radius-full);
    pointer-events: none;
}

.ge-sup-header::after {
    content: '';
    position: absolute;
    bottom: -60px;
    left: -20px;
    width: 160px;
    height: 160px;
    background: rgba(255,255,255,0.04);
    border-radius: var(--ge-sup-radius-full);
    pointer-events: none;
}

.ge-sup-header-info {
    flex: 1;
    min-width: 0;
}

.ge-sup-header-name {
    font-size: 15px;
    font-weight: 700;
    letter-spacing: -0.01em;
    line-height: 1.3;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ge-sup-header-status {
    font-size: 12px;
    color: rgba(255,255,255,0.75);
    display: flex;
    align-items: center;
    gap: 5px;
    margin-top: 2px;
}

.ge-sup-header-status::before {
    content: '';
    display: inline-block;
    width: 7px;
    height: 7px;
    background: #34D399;
    border-radius: var(--ge-sup-radius-full);
    box-shadow: 0 0 0 2px rgba(52,211,153,0.3);
    flex-shrink: 0;
    animation: ge-sup-pulse-dot 2.5s ease infinite;
}

@keyframes ge-sup-pulse-dot {
    0%, 100% { box-shadow: 0 0 0 2px rgba(52,211,153,0.3); }
    50%       { box-shadow: 0 0 0 4px rgba(52,211,153,0.15); }
}

.ge-sup-minimize {
    background: rgba(255,255,255,0.15);
    border: none;
    color: var(--ge-sup-text-white);
    width: 30px;
    height: 30px;
    border-radius: var(--ge-sup-radius-full);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: background var(--ge-sup-transition-fast);
    position: relative;
    z-index: 1;
}

.ge-sup-minimize:hover {
    background: rgba(255,255,255,0.28);
}

.ge-sup-minimize svg {
    width: 16px;
    height: 16px;
}

/* ============================================================
   6. AVATAR
   ============================================================ */
.ge-sup-avatar {
    width: 36px;
    height: 36px;
    border-radius: var(--ge-sup-radius-full);
    background: rgba(255,255,255,0.95);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    overflow: hidden;
    box-shadow: 0 2px 8px rgba(0,0,0,0.15);
    position: relative;
    z-index: 1;
}

.ge-sup-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: var(--ge-sup-radius-full);
}

.ge-sup-avatar svg,
.ge-sup-avatar span {
    color: var(--ge-sup-primary);
    font-size: 16px;
    font-weight: 700;
}

/* ============================================================
   7. MESSAGES AREA
   ============================================================ */
.ge-sup-messages {
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 18px 16px 12px;
    display: flex;
    flex-direction: column;
    gap: 6px;
    scroll-behavior: smooth;
    background: var(--ge-sup-surface);
}

.ge-sup-messages::-webkit-scrollbar {
    width: 4px;
}

.ge-sup-messages::-webkit-scrollbar-track {
    background: transparent;
}

.ge-sup-messages::-webkit-scrollbar-thumb {
    background: var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-full);
}

.ge-sup-messages::-webkit-scrollbar-thumb:hover {
    background: var(--ge-sup-text-muted);
}

/* Date separator */
.ge-sup-date-sep {
    text-align: center;
    font-size: 11px;
    color: var(--ge-sup-text-muted);
    padding: 8px 0;
    position: relative;
    display: flex;
    align-items: center;
    gap: 10px;
}

.ge-sup-date-sep::before,
.ge-sup-date-sep::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--ge-sup-border);
}

/* ============================================================
   8. MESSAGE BUBBLES
   ============================================================ */
.ge-sup-msg {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    max-width: 100%;
    animation: ge-sup-msg-in 0.25s cubic-bezier(0.34, 1.30, 0.64, 1) both;
}

@keyframes ge-sup-msg-in {
    from { opacity: 0; transform: translateY(10px) scale(0.95); }
    to   { opacity: 1; transform: translateY(0) scale(1); }
}

.ge-sup-msg-visitor {
    flex-direction: row-reverse;
    align-self: flex-end;
}

.ge-sup-msg-bot,
.ge-sup-msg-admin {
    flex-direction: row;
    align-self: flex-start;
}

.ge-sup-msg-avatar {
    width: 26px;
    height: 26px;
    border-radius: var(--ge-sup-radius-full);
    background: var(--ge-sup-primary-subtle);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    overflow: hidden;
    margin-bottom: 2px;
}

.ge-sup-msg-avatar svg {
    width: 14px;
    height: 14px;
    color: var(--ge-sup-primary);
}

.ge-sup-msg-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.ge-sup-msg-visitor .ge-sup-msg-avatar {
    background: var(--ge-sup-primary-subtle);
}

.ge-sup-msg-body {
    display: flex;
    flex-direction: column;
    gap: 3px;
    max-width: 80%;
}

.ge-sup-msg-visitor .ge-sup-msg-body {
    align-items: flex-end;
}

.ge-sup-msg-bot .ge-sup-msg-body,
.ge-sup-msg-admin .ge-sup-msg-body {
    align-items: flex-start;
}

.ge-sup-msg-bubble {
    padding: 10px 14px;
    border-radius: var(--ge-sup-radius-lg);
    font-size: 13.5px;
    line-height: 1.55;
    word-break: break-word;
    position: relative;
}

/* Visitor bubble */
.ge-sup-msg-visitor .ge-sup-msg-bubble {
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border-bottom-right-radius: 4px;
    box-shadow:
        0 2px 8px rgba(79,70,229,0.25),
        0 1px 3px rgba(79,70,229,0.15);
}

/* Bot / Admin bubble */
.ge-sup-msg-bot .ge-sup-msg-bubble,
.ge-sup-msg-admin .ge-sup-msg-bubble {
    background: var(--ge-sup-msg-bot-bg);
    color: var(--ge-sup-text-primary);
    border-bottom-left-radius: 4px;
    box-shadow: var(--ge-sup-shadow-sm);
}

/* Consecutive message corner rounding */
.ge-sup-msg-visitor + .ge-sup-msg-visitor .ge-sup-msg-bubble {
    border-top-right-radius: var(--ge-sup-radius-sm);
}

.ge-sup-msg-bot + .ge-sup-msg-bot .ge-sup-msg-bubble,
.ge-sup-msg-admin + .ge-sup-msg-admin .ge-sup-msg-bubble {
    border-top-left-radius: var(--ge-sup-radius-sm);
}

.ge-sup-msg-time {
    font-size: 10.5px;
    color: var(--ge-sup-text-muted);
    padding: 0 4px;
    line-height: 1;
}

.ge-sup-msg-sender {
    font-size: 11px;
    font-weight: 600;
    color: var(--ge-sup-text-secondary);
    padding: 0 4px;
    line-height: 1;
}

/* Links inside bot messages */
.ge-sup-msg-bot .ge-sup-msg-bubble a,
.ge-sup-msg-admin .ge-sup-msg-bubble a {
    color: var(--ge-sup-primary);
    text-decoration: none;
    font-weight: 500;
    border-bottom: 1px solid rgba(79,70,229,0.3);
    transition: border-color var(--ge-sup-transition-fast);
}

.ge-sup-msg-bot .ge-sup-msg-bubble a:hover,
.ge-sup-msg-admin .ge-sup-msg-bubble a:hover {
    border-bottom-color: var(--ge-sup-primary);
}

/* ============================================================
   9. TYPING INDICATOR
   ============================================================ */
.ge-sup-msg-thinking {
    align-self: flex-start;
    animation: ge-sup-msg-in 0.25s ease both;
}

.ge-sup-thinking-bubble {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 12px 16px;
    background: var(--ge-sup-msg-bot-bg);
    border-radius: var(--ge-sup-radius-lg);
    border-bottom-left-radius: 4px;
    box-shadow: var(--ge-sup-shadow-sm);
}

.ge-sup-thinking-dot {
    width: 7px;
    height: 7px;
    background: var(--ge-sup-text-muted);
    border-radius: var(--ge-sup-radius-full);
    animation: ge-sup-thinking 1.4s ease infinite;
}

.ge-sup-thinking-dot:nth-child(1) { animation-delay: 0s; }
.ge-sup-thinking-dot:nth-child(2) { animation-delay: 0.2s; }
.ge-sup-thinking-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes ge-sup-thinking {
    0%, 60%, 100% { transform: translateY(0); opacity: 0.45; }
    30%            { transform: translateY(-6px); opacity: 1; }
}

/* ============================================================
   10. QUICK ACTION BUTTONS
   ============================================================ */
.ge-sup-buttons {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px 12px;
    overflow-x: auto;
    flex-shrink: 0;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: none;
}

.ge-sup-buttons::-webkit-scrollbar {
    display: none;
}

.ge-sup-btn-quick {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 7px 13px;
    background: var(--ge-sup-primary-subtle);
    color: var(--ge-sup-primary);
    border: 1.5px solid rgba(79,70,229,0.18);
    border-radius: var(--ge-sup-radius-full);
    font-family: var(--ge-sup-font);
    font-size: 12.5px;
    font-weight: 600;
    cursor: pointer;
    white-space: nowrap;
    flex-shrink: 0;
    transition:
        background var(--ge-sup-transition-fast),
        border-color var(--ge-sup-transition-fast),
        transform var(--ge-sup-transition-fast),
        box-shadow var(--ge-sup-transition-fast);
    outline: none;
}

.ge-sup-btn-quick:hover {
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border-color: var(--ge-sup-primary);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(79,70,229,0.25);
}

.ge-sup-btn-quick:active {
    transform: translateY(0);
    box-shadow: none;
}

.ge-sup-btn-quick svg {
    width: 13px;
    height: 13px;
    flex-shrink: 0;
}

/* ============================================================
   11. TICKET FORM (inside chat)
   ============================================================ */
.ge-sup-ticket-form {
    padding: 14px 16px;
    background: var(--ge-sup-surface-alt);
    border-top: 1px solid var(--ge-sup-border);
    animation: ge-sup-slide-up 0.25s cubic-bezier(0.34, 1.20, 0.64, 1) both;
}

@keyframes ge-sup-slide-up {
    from { opacity: 0; transform: translateY(12px); }
    to   { opacity: 1; transform: translateY(0); }
}

.ge-sup-ticket-form-title {
    font-size: 13px;
    font-weight: 700;
    color: var(--ge-sup-text-primary);
    margin-bottom: 12px;
    display: flex;
    align-items: center;
    gap: 7px;
}

.ge-sup-ticket-form-title svg {
    width: 15px;
    height: 15px;
    color: var(--ge-sup-primary);
}

.ge-sup-field {
    margin-bottom: 10px;
}

.ge-sup-field label {
    display: block;
    font-size: 11.5px;
    font-weight: 600;
    color: var(--ge-sup-text-secondary);
    margin-bottom: 5px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.ge-sup-field input,
.ge-sup-field textarea,
.ge-sup-field select {
    width: 100%;
    padding: 9px 12px;
    background: var(--ge-sup-surface);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13px;
    color: var(--ge-sup-text-primary);
    transition: border-color var(--ge-sup-transition-fast), box-shadow var(--ge-sup-transition-fast);
    outline: none;
    resize: none;
    -webkit-appearance: none;
    appearance: none;
}

.ge-sup-field input:focus,
.ge-sup-field textarea:focus,
.ge-sup-field select:focus {
    border-color: var(--ge-sup-primary);
    box-shadow: 0 0 0 3px rgba(79,70,229,0.12);
}

.ge-sup-field input::placeholder,
.ge-sup-field textarea::placeholder {
    color: var(--ge-sup-text-muted);
}

.ge-sup-field textarea {
    min-height: 72px;
    max-height: 140px;
    line-height: 1.5;
}

.ge-sup-btn-submit {
    width: 100%;
    padding: 10px 16px;
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border: none;
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13.5px;
    font-weight: 700;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    transition:
        background var(--ge-sup-transition-fast),
        transform var(--ge-sup-transition-fast),
        box-shadow var(--ge-sup-transition-fast);
    outline: none;
    letter-spacing: 0.01em;
    margin-top: 4px;
}

.ge-sup-btn-submit:hover {
    background: var(--ge-sup-primary-dark);
    transform: translateY(-1px);
    box-shadow: 0 4px 14px rgba(79,70,229,0.35);
}

.ge-sup-btn-submit:active {
    transform: translateY(0);
    box-shadow: none;
}

.ge-sup-btn-submit:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

.ge-sup-btn-submit svg {
    width: 15px;
    height: 15px;
}

/* ============================================================
   12. INPUT AREA
   ============================================================ */
.ge-sup-input-area {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 10px 12px 12px;
    border-top: 1px solid var(--ge-sup-border);
    background: var(--ge-sup-surface);
    flex-shrink: 0;
}

/* ============================================================
   13. INPUT FIELD (auto-growing textarea)
   ============================================================ */
.ge-sup-input-field {
    flex: 1;
    padding: 9px 14px;
    background: var(--ge-sup-surface-alt);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: 20px;
    font-family: var(--ge-sup-font);
    font-size: 13.5px;
    color: var(--ge-sup-text-primary);
    line-height: 1.5;
    resize: none;
    outline: none;
    overflow: hidden;
    min-height: 40px;
    max-height: 120px;
    overflow-y: auto;
    transition: border-color var(--ge-sup-transition-fast), box-shadow var(--ge-sup-transition-fast), background var(--ge-sup-transition-fast);
    scrollbar-width: none;
    -webkit-appearance: none;
}

.ge-sup-input-field::-webkit-scrollbar {
    display: none;
}

.ge-sup-input-field:focus {
    border-color: var(--ge-sup-primary);
    background: var(--ge-sup-surface);
    box-shadow: 0 0 0 3px rgba(79,70,229,0.10);
}

.ge-sup-input-field::placeholder {
    color: var(--ge-sup-text-muted);
}

/* ============================================================
   14. SEND BUTTON
   ============================================================ */
.ge-sup-send-btn {
    width: 40px;
    height: 40px;
    min-width: 40px;
    border-radius: var(--ge-sup-radius-full);
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition:
        background var(--ge-sup-transition-fast),
        transform var(--ge-sup-transition-fast),
        box-shadow var(--ge-sup-transition-fast),
        opacity var(--ge-sup-transition-fast);
    outline: none;
    box-shadow: 0 2px 8px rgba(79,70,229,0.30);
}

.ge-sup-send-btn:hover {
    background: var(--ge-sup-primary-dark);
    transform: scale(1.08);
    box-shadow: 0 4px 14px rgba(79,70,229,0.40);
}

.ge-sup-send-btn:active {
    transform: scale(0.94);
    box-shadow: none;
}

.ge-sup-send-btn:disabled {
    opacity: 0.45;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

.ge-sup-send-btn svg {
    width: 18px;
    height: 18px;
    transform: translateX(1px);
}

/* ============================================================
   15. POWERED BY FOOTER
   ============================================================ */
.ge-sup-powered {
    text-align: center;
    padding: 7px 12px 8px;
    font-size: 10.5px;
    color: var(--ge-sup-text-muted);
    background: var(--ge-sup-surface);
    border-top: 1px solid var(--ge-sup-border-light);
    letter-spacing: 0.01em;
    flex-shrink: 0;
}

.ge-sup-powered a {
    color: var(--ge-sup-primary);
    text-decoration: none;
    font-weight: 600;
    transition: color var(--ge-sup-transition-fast);
}

.ge-sup-powered a:hover {
    color: var(--ge-sup-primary-dark);
}

/* ============================================================
   ALERT / NOTICE INSIDE CHAT
   ============================================================ */
.ge-sup-notice {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 13px;
    border-radius: var(--ge-sup-radius-md);
    font-size: 12.5px;
    font-weight: 500;
    margin: 6px 0;
}

.ge-sup-notice-success {
    background: #ECFDF5;
    color: #065F46;
    border: 1px solid #A7F3D0;
}

.ge-sup-notice-error {
    background: #FEF2F2;
    color: #991B1B;
    border: 1px solid #FECACA;
}

.ge-sup-notice-info {
    background: var(--ge-sup-primary-subtle);
    color: var(--ge-sup-primary-dark);
    border: 1px solid rgba(79,70,229,0.18);
}

/* ============================================================
   WELCOME MESSAGE (empty state)
   ============================================================ */
.ge-sup-welcome {
    text-align: center;
    padding: 28px 20px 18px;
    animation: ge-sup-msg-in 0.35s ease both;
}

.ge-sup-welcome-icon {
    width: 52px;
    height: 52px;
    background: linear-gradient(135deg, var(--ge-sup-primary) 0%, var(--ge-sup-primary-dark) 100%);
    border-radius: var(--ge-sup-radius-full);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 14px;
    box-shadow: 0 6px 20px rgba(79,70,229,0.30);
}

.ge-sup-welcome-icon svg {
    width: 26px;
    height: 26px;
    color: var(--ge-sup-text-white);
}

.ge-sup-welcome h3 {
    font-size: 16px;
    font-weight: 700;
    color: var(--ge-sup-text-primary);
    margin-bottom: 7px;
}

.ge-sup-welcome p {
    font-size: 13px;
    color: var(--ge-sup-text-secondary);
    line-height: 1.6;
}

/* ============================================================
   ============================================================
   FRONTEND TICKET PAGE STYLES
   ============================================================
   ============================================================ */

/* ============================================================
   16. TICKETS PAGE CONTAINER
   ============================================================ */
.ge-sup-tickets-page {
    max-width: 700px;
    margin: 0 auto;
    padding: 32px 20px 60px;
    font-family: var(--ge-sup-font);
    color: var(--ge-sup-text-primary);
    -webkit-font-smoothing: antialiased;
}

.ge-sup-tickets-page h2 {
    font-size: 24px;
    font-weight: 800;
    color: var(--ge-sup-text-primary);
    margin-bottom: 6px;
    letter-spacing: -0.02em;
}

.ge-sup-tickets-page .ge-sup-subtitle {
    font-size: 14px;
    color: var(--ge-sup-text-secondary);
    margin-bottom: 28px;
}

/* ============================================================
   17. LOOKUP FORM
   ============================================================ */
.ge-sup-lookup {
    background: var(--ge-sup-surface);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-xl);
    padding: 24px 24px 20px;
    margin-bottom: 28px;
    box-shadow: var(--ge-sup-shadow-sm);
}

.ge-sup-lookup-title {
    font-size: 15px;
    font-weight: 700;
    color: var(--ge-sup-text-primary);
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.ge-sup-lookup-title svg {
    width: 18px;
    height: 18px;
    color: var(--ge-sup-primary);
}

.ge-sup-lookup-fields {
    display: flex;
    gap: 10px;
    align-items: flex-end;
    flex-wrap: wrap;
}

.ge-sup-lookup-fields .ge-sup-field {
    flex: 1;
    min-width: 160px;
    margin-bottom: 0;
}

.ge-sup-lookup-fields input {
    width: 100%;
    padding: 10px 14px;
    background: var(--ge-sup-surface-alt);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13.5px;
    color: var(--ge-sup-text-primary);
    outline: none;
    transition: border-color var(--ge-sup-transition-fast), box-shadow var(--ge-sup-transition-fast), background var(--ge-sup-transition-fast);
    -webkit-appearance: none;
}

.ge-sup-lookup-fields input:focus {
    border-color: var(--ge-sup-primary);
    background: var(--ge-sup-surface);
    box-shadow: 0 0 0 3px rgba(79,70,229,0.10);
}

.ge-sup-lookup-fields input::placeholder {
    color: var(--ge-sup-text-muted);
}

.ge-sup-lookup-btn {
    padding: 10px 20px;
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border: none;
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13.5px;
    font-weight: 700;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 7px;
    white-space: nowrap;
    flex-shrink: 0;
    transition:
        background var(--ge-sup-transition-fast),
        transform var(--ge-sup-transition-fast),
        box-shadow var(--ge-sup-transition-fast);
    outline: none;
    box-shadow: 0 2px 8px rgba(79,70,229,0.25);
}

.ge-sup-lookup-btn:hover {
    background: var(--ge-sup-primary-dark);
    transform: translateY(-1px);
    box-shadow: 0 4px 14px rgba(79,70,229,0.35);
}

.ge-sup-lookup-btn:active {
    transform: translateY(0);
    box-shadow: none;
}

.ge-sup-lookup-btn svg {
    width: 15px;
    height: 15px;
}

/* Tickets list */
.ge-sup-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 24px;
}

.ge-sup-ticket-card {
    background: var(--ge-sup-surface);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-lg);
    padding: 16px 18px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 14px;
    transition:
        border-color var(--ge-sup-transition-fast),
        box-shadow var(--ge-sup-transition-fast),
        transform var(--ge-sup-transition-fast);
    text-decoration: none;
    color: inherit;
}

.ge-sup-ticket-card:hover {
    border-color: var(--ge-sup-primary);
    box-shadow: 0 4px 16px rgba(79,70,229,0.12), var(--ge-sup-shadow-sm);
    transform: translateY(-1px);
}

.ge-sup-ticket-card-icon {
    width: 38px;
    height: 38px;
    border-radius: var(--ge-sup-radius-md);
    background: var(--ge-sup-primary-subtle);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.ge-sup-ticket-card-icon svg {
    width: 18px;
    height: 18px;
    color: var(--ge-sup-primary);
}

.ge-sup-ticket-card-info {
    flex: 1;
    min-width: 0;
}

.ge-sup-ticket-card-subject {
    font-size: 14px;
    font-weight: 600;
    color: var(--ge-sup-text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    margin-bottom: 3px;
}

.ge-sup-ticket-card-meta {
    font-size: 12px;
    color: var(--ge-sup-text-muted);
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.ge-sup-ticket-card-meta span {
    display: flex;
    align-items: center;
    gap: 3px;
}

.ge-sup-ticket-card-arrow {
    color: var(--ge-sup-text-muted);
    flex-shrink: 0;
}

.ge-sup-ticket-card-arrow svg {
    width: 16px;
    height: 16px;
}

/* ============================================================
   18. TICKET DETAIL VIEW
   ============================================================ */
.ge-sup-ticket-detail {
    background: var(--ge-sup-surface);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-xl);
    overflow: hidden;
    box-shadow: var(--ge-sup-shadow-md);
    animation: ge-sup-slide-up 0.28s ease both;
}

.ge-sup-ticket-detail-header {
    padding: 20px 22px 18px;
    border-bottom: 1px solid var(--ge-sup-border);
    background: linear-gradient(180deg, var(--ge-sup-surface-alt) 0%, var(--ge-sup-surface) 100%);
}

.ge-sup-ticket-detail-top {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    margin-bottom: 12px;
}

.ge-sup-back-btn {
    background: none;
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-md);
    color: var(--ge-sup-text-secondary);
    cursor: pointer;
    padding: 6px 10px;
    font-family: var(--ge-sup-font);
    font-size: 12.5px;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 5px;
    flex-shrink: 0;
    transition: all var(--ge-sup-transition-fast);
    margin-top: 2px;
}

.ge-sup-back-btn:hover {
    border-color: var(--ge-sup-primary);
    color: var(--ge-sup-primary);
    background: var(--ge-sup-primary-subtle);
}

.ge-sup-back-btn svg {
    width: 14px;
    height: 14px;
}

.ge-sup-ticket-subject {
    font-size: 18px;
    font-weight: 800;
    color: var(--ge-sup-text-primary);
    letter-spacing: -0.02em;
    line-height: 1.3;
    flex: 1;
}

.ge-sup-ticket-detail-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
    font-size: 12.5px;
    color: var(--ge-sup-text-secondary);
}

.ge-sup-ticket-detail-meta span {
    display: flex;
    align-items: center;
    gap: 4px;
}

.ge-sup-meta-sep {
    color: var(--ge-sup-border);
}

/* ============================================================
   19. MESSAGE BUBBLES (Ticket page)
   ============================================================ */
.ge-sup-ticket-messages {
    padding: 20px 22px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    max-height: 420px;
    overflow-y: auto;
    scroll-behavior: smooth;
}

.ge-sup-ticket-messages::-webkit-scrollbar {
    width: 4px;
}

.ge-sup-ticket-messages::-webkit-scrollbar-track {
    background: transparent;
}

.ge-sup-ticket-messages::-webkit-scrollbar-thumb {
    background: var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-full);
}

/* Message in ticket detail - inherits from chatbot .ge-sup-msg
   but we re-define for standalone use without chatbot wrapper */
.ge-sup-tickets-page .ge-sup-msg {
    display: flex;
    align-items: flex-end;
    gap: 10px;
    max-width: 100%;
    animation: ge-sup-msg-in 0.22s ease both;
}

.ge-sup-tickets-page .ge-sup-msg-visitor {
    flex-direction: row-reverse;
    align-self: flex-end;
}

.ge-sup-tickets-page .ge-sup-msg-bot,
.ge-sup-tickets-page .ge-sup-msg-admin {
    flex-direction: row;
    align-self: flex-start;
}

.ge-sup-tickets-page .ge-sup-msg-body {
    display: flex;
    flex-direction: column;
    gap: 4px;
    max-width: 78%;
}

.ge-sup-tickets-page .ge-sup-msg-visitor .ge-sup-msg-body {
    align-items: flex-end;
}

.ge-sup-tickets-page .ge-sup-msg-bot .ge-sup-msg-body,
.ge-sup-tickets-page .ge-sup-msg-admin .ge-sup-msg-body {
    align-items: flex-start;
}

.ge-sup-tickets-page .ge-sup-msg-bubble {
    padding: 11px 16px;
    border-radius: var(--ge-sup-radius-lg);
    font-size: 14px;
    line-height: 1.6;
    word-break: break-word;
}

.ge-sup-tickets-page .ge-sup-msg-visitor .ge-sup-msg-bubble {
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border-bottom-right-radius: 4px;
    box-shadow: 0 2px 8px rgba(79,70,229,0.20);
}

.ge-sup-tickets-page .ge-sup-msg-bot .ge-sup-msg-bubble,
.ge-sup-tickets-page .ge-sup-msg-admin .ge-sup-msg-bubble {
    background: var(--ge-sup-msg-bot-bg);
    color: var(--ge-sup-text-primary);
    border-bottom-left-radius: 4px;
    box-shadow: var(--ge-sup-shadow-sm);
}

.ge-sup-tickets-page .ge-sup-msg-avatar {
    width: 30px;
    height: 30px;
    border-radius: var(--ge-sup-radius-full);
    background: var(--ge-sup-primary-subtle);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    overflow: hidden;
}

.ge-sup-tickets-page .ge-sup-msg-avatar svg {
    width: 15px;
    height: 15px;
    color: var(--ge-sup-primary);
}

.ge-sup-tickets-page .ge-sup-msg-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.ge-sup-tickets-page .ge-sup-msg-sender {
    font-size: 11.5px;
    font-weight: 700;
    color: var(--ge-sup-text-secondary);
    padding: 0 4px;
}

.ge-sup-tickets-page .ge-sup-msg-time {
    font-size: 11px;
    color: var(--ge-sup-text-muted);
    padding: 0 4px;
}

/* Attachments in messages */
.ge-sup-msg-attachments {
    display: flex;
    flex-direction: column;
    gap: 5px;
    margin-top: 8px;
}

.ge-sup-msg-attachment {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 7px 12px;
    background: rgba(255,255,255,0.2);
    border-radius: var(--ge-sup-radius-md);
    font-size: 12px;
    font-weight: 500;
    text-decoration: none;
    color: inherit;
    border: 1px solid rgba(255,255,255,0.25);
    transition: background var(--ge-sup-transition-fast);
    max-width: 200px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ge-sup-msg-visitor .ge-sup-msg-attachment {
    color: rgba(255,255,255,0.9);
    background: rgba(255,255,255,0.15);
    border-color: rgba(255,255,255,0.25);
}

.ge-sup-msg-visitor .ge-sup-msg-attachment:hover {
    background: rgba(255,255,255,0.25);
}

.ge-sup-msg-bot .ge-sup-msg-attachment,
.ge-sup-msg-admin .ge-sup-msg-attachment {
    color: var(--ge-sup-primary);
    background: var(--ge-sup-primary-subtle);
    border-color: rgba(79,70,229,0.20);
}

.ge-sup-msg-bot .ge-sup-msg-attachment:hover,
.ge-sup-msg-admin .ge-sup-msg-attachment:hover {
    background: rgba(79,70,229,0.12);
}

.ge-sup-msg-attachment svg {
    width: 13px;
    height: 13px;
    flex-shrink: 0;
}

/* ============================================================
   20. STAR RATING
   ============================================================ */
.ge-sup-rating {
    padding: 18px 22px;
    border-top: 1px solid var(--ge-sup-border);
    background: linear-gradient(180deg, var(--ge-sup-surface-alt) 0%, var(--ge-sup-surface) 100%);
}

.ge-sup-rating-title {
    font-size: 13px;
    font-weight: 700;
    color: var(--ge-sup-text-secondary);
    margin-bottom: 10px;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

/* ============================================================
   21. STARS CONTAINER
   ============================================================ */
.ge-sup-stars {
    display: flex;
    align-items: center;
    gap: 4px;
}

/* ============================================================
   22. INDIVIDUAL STAR
   ============================================================ */
.ge-sup-star {
    width: 28px;
    height: 28px;
    cursor: pointer;
    color: #D1D5DB;
    transition: color var(--ge-sup-transition-fast), transform var(--ge-sup-transition-fast);
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    background: none;
    padding: 0;
    outline: none;
}

.ge-sup-star svg {
    width: 24px;
    height: 24px;
}

.ge-sup-star:hover,
.ge-sup-stars:hover .ge-sup-star {
    color: #F59E0B;
    transform: scale(1.15);
}

.ge-sup-stars:hover .ge-sup-star:hover ~ .ge-sup-star {
    color: #D1D5DB;
    transform: scale(1);
}

.ge-sup-star.active {
    color: #F59E0B;
}

.ge-sup-star.active svg {
    filter: drop-shadow(0 2px 4px rgba(245,158,11,0.35));
}

.ge-sup-rating-feedback {
    margin-top: 10px;
    font-size: 12.5px;
    color: var(--ge-sup-text-secondary);
    min-height: 18px;
    transition: opacity var(--ge-sup-transition-fast);
}

/* ============================================================
   23. REPLY FORM
   ============================================================ */
.ge-sup-reply-form {
    padding: 18px 22px 20px;
    border-top: 1px solid var(--ge-sup-border);
    background: var(--ge-sup-surface-alt);
}

.ge-sup-reply-title {
    font-size: 13px;
    font-weight: 700;
    color: var(--ge-sup-text-secondary);
    margin-bottom: 12px;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    display: flex;
    align-items: center;
    gap: 7px;
}

.ge-sup-reply-title svg {
    width: 14px;
    height: 14px;
}

.ge-sup-reply-textarea {
    width: 100%;
    padding: 12px 15px;
    background: var(--ge-sup-surface);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13.5px;
    color: var(--ge-sup-text-primary);
    line-height: 1.6;
    resize: vertical;
    min-height: 90px;
    outline: none;
    transition: border-color var(--ge-sup-transition-fast), box-shadow var(--ge-sup-transition-fast);
    -webkit-appearance: none;
    margin-bottom: 10px;
}

.ge-sup-reply-textarea:focus {
    border-color: var(--ge-sup-primary);
    box-shadow: 0 0 0 3px rgba(79,70,229,0.10);
}

.ge-sup-reply-textarea::placeholder {
    color: var(--ge-sup-text-muted);
}

.ge-sup-reply-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.ge-sup-file-attach {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 9px 14px;
    background: var(--ge-sup-surface);
    color: var(--ge-sup-text-secondary);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: all var(--ge-sup-transition-fast);
    outline: none;
}

.ge-sup-file-attach:hover {
    border-color: var(--ge-sup-primary);
    color: var(--ge-sup-primary);
    background: var(--ge-sup-primary-subtle);
}

.ge-sup-file-attach svg {
    width: 15px;
    height: 15px;
    flex-shrink: 0;
}

.ge-sup-file-attach input[type="file"] {
    display: none;
}

.ge-sup-reply-submit {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 10px 20px;
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border: none;
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13.5px;
    font-weight: 700;
    cursor: pointer;
    transition:
        background var(--ge-sup-transition-fast),
        transform var(--ge-sup-transition-fast),
        box-shadow var(--ge-sup-transition-fast);
    outline: none;
    box-shadow: 0 2px 8px rgba(79,70,229,0.25);
    margin-left: auto;
}

.ge-sup-reply-submit:hover {
    background: var(--ge-sup-primary-dark);
    transform: translateY(-1px);
    box-shadow: 0 4px 14px rgba(79,70,229,0.35);
}

.ge-sup-reply-submit:active {
    transform: translateY(0);
    box-shadow: none;
}

.ge-sup-reply-submit:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

.ge-sup-reply-submit svg {
    width: 15px;
    height: 15px;
}

.ge-sup-attached-files {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
}

.ge-sup-attached-file {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 10px;
    background: var(--ge-sup-primary-subtle);
    color: var(--ge-sup-primary);
    border-radius: var(--ge-sup-radius-full);
    font-size: 12px;
    font-weight: 500;
    max-width: 200px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ge-sup-attached-file-remove {
    cursor: pointer;
    color: var(--ge-sup-primary);
    opacity: 0.6;
    flex-shrink: 0;
    transition: opacity var(--ge-sup-transition-fast);
    background: none;
    border: none;
    padding: 0;
    display: flex;
}

.ge-sup-attached-file-remove:hover {
    opacity: 1;
}

.ge-sup-attached-file-remove svg {
    width: 12px;
    height: 12px;
}

/* ============================================================
   24. STATUS BADGES
   ============================================================ */
.ge-sup-status {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 10px;
    border-radius: var(--ge-sup-radius-full);
    font-size: 11.5px;
    font-weight: 700;
    letter-spacing: 0.03em;
    text-transform: capitalize;
    line-height: 1.6;
    white-space: nowrap;
}

.ge-sup-status::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: var(--ge-sup-radius-full);
    flex-shrink: 0;
}

.ge-sup-status-open {
    background: #ECFDF5;
    color: #065F46;
    border: 1px solid #A7F3D0;
}

.ge-sup-status-open::before {
    background: #10B981;
    box-shadow: 0 0 0 2px rgba(16,185,129,0.25);
}

.ge-sup-status-pending {
    background: #FFFBEB;
    color: #92400E;
    border: 1px solid #FDE68A;
}

.ge-sup-status-pending::before {
    background: #F59E0B;
    box-shadow: 0 0 0 2px rgba(245,158,11,0.25);
}

.ge-sup-status-resolved {
    background: #EFF6FF;
    color: #1E40AF;
    border: 1px solid #BFDBFE;
}

.ge-sup-status-resolved::before {
    background: #3B82F6;
    box-shadow: 0 0 0 2px rgba(59,130,246,0.25);
}

.ge-sup-status-closed {
    background: #F9FAFB;
    color: #6B7280;
    border: 1px solid #E5E7EB;
}

.ge-sup-status-closed::before {
    background: #9CA3AF;
}

/* ============================================================
   LOADING / SPINNER
   ============================================================ */
.ge-sup-spinner {
    display: inline-block;
    width: 18px;
    height: 18px;
    border: 2.5px solid rgba(79,70,229,0.2);
    border-top-color: var(--ge-sup-primary);
    border-radius: var(--ge-sup-radius-full);
    animation: ge-sup-spin 0.7s linear infinite;
}

.ge-sup-spinner-sm {
    width: 14px;
    height: 14px;
    border-width: 2px;
}

@keyframes ge-sup-spin {
    to { transform: rotate(360deg); }
}

/* Loading overlay */
.ge-sup-loading {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 28px;
    color: var(--ge-sup-text-muted);
    font-size: 13px;
}

/* Empty state */
.ge-sup-empty {
    text-align: center;
    padding: 40px 24px;
}

.ge-sup-empty-icon {
    width: 48px;
    height: 48px;
    border-radius: var(--ge-sup-radius-full);
    background: var(--ge-sup-surface-alt);
    border: 1.5px solid var(--ge-sup-border);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 14px;
}

.ge-sup-empty-icon svg {
    width: 22px;
    height: 22px;
    color: var(--ge-sup-text-muted);
}

.ge-sup-empty h4 {
    font-size: 15px;
    font-weight: 700;
    color: var(--ge-sup-text-primary);
    margin-bottom: 6px;
}

.ge-sup-empty p {
    font-size: 13px;
    color: var(--ge-sup-text-secondary);
    line-height: 1.6;
}

/* ============================================================
   PAGINATION
   ============================================================ */
.ge-sup-pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 4px;
    margin-top: 20px;
}

.ge-sup-page-btn {
    min-width: 34px;
    height: 34px;
    padding: 0 8px;
    background: var(--ge-sup-surface);
    color: var(--ge-sup-text-secondary);
    border: 1.5px solid var(--ge-sup-border);
    border-radius: var(--ge-sup-radius-md);
    font-family: var(--ge-sup-font);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--ge-sup-transition-fast);
    outline: none;
}

.ge-sup-page-btn:hover {
    border-color: var(--ge-sup-primary);
    color: var(--ge-sup-primary);
    background: var(--ge-sup-primary-subtle);
}

.ge-sup-page-btn.active,
.ge-sup-page-btn:active {
    background: var(--ge-sup-primary);
    color: var(--ge-sup-text-white);
    border-color: var(--ge-sup-primary);
}

.ge-sup-page-btn:disabled {
    opacity: 0.4;
    cursor: not-allowed;
}

/* ============================================================
   RESPONSIVE - MOBILE
   ============================================================ */
@media (max-width: 600px) {
    /* Chat window - full screen on mobile */
    .ge-sup-window {
        width: 100vw;
        max-width: 100vw;
        right: 0;
        left: 0;
        bottom: 0;
        max-height: 90vh;
        border-radius: var(--ge-sup-radius-xl) var(--ge-sup-radius-xl) 0 0;
        transform-origin: bottom center;
        transform: translateY(100%);
        border-bottom-left-radius: 0;
        border-bottom-right-radius: 0;
    }

    .ge-sup-chatbot.ge-sup-open .ge-sup-window {
        transform: translateY(0);
        opacity: 1;
    }

    /* Toggle button */
    .ge-sup-toggle {
        bottom: 16px;
        right: 16px;
    }

    /* Ticket page */
    .ge-sup-tickets-page {
        padding: 20px 14px 48px;
    }

    .ge-sup-lookup-fields {
        flex-direction: column;
        gap: 8px;
    }

    .ge-sup-lookup-fields .ge-sup-field {
        min-width: 100%;
    }

    .ge-sup-lookup-btn {
        width: 100%;
        justify-content: center;
    }

    .ge-sup-ticket-detail-top {
        flex-wrap: wrap;
    }

    .ge-sup-ticket-subject {
        font-size: 16px;
    }

    .ge-sup-reply-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .ge-sup-reply-submit {
        margin-left: 0;
        justify-content: center;
    }

    .ge-sup-ticket-messages {
        padding: 14px 14px;
    }

    .ge-sup-ticket-detail-header {
        padding: 16px 16px 14px;
    }

    .ge-sup-reply-form {
        padding: 14px 16px 16px;
    }

    .ge-sup-rating {
        padding: 14px 16px;
    }

    .ge-sup-msg-body {
        max-width: 86%;
    }

    .ge-sup-tickets-page .ge-sup-msg-body {
        max-width: 84%;
    }
}

@media (max-width: 380px) {
    .ge-sup-window {
        --ge-sup-window-width: 100vw;
    }

    .ge-sup-header {
        padding: 14px;
    }

    .ge-sup-messages {
        padding: 14px 12px 10px;
    }

    .ge-sup-input-area {
        padding: 8px 10px 10px;
    }
}

/* ============================================================
   DARK MODE SUPPORT
   ============================================================ */
@media (prefers-color-scheme: dark) {
    .ge-sup-chatbot,
    .ge-sup-tickets-page {
        --ge-sup-surface: #1F2937;
        --ge-sup-surface-alt: #111827;
        --ge-sup-border: #374151;
        --ge-sup-border-light: #1F2937;
        --ge-sup-text-primary: #F9FAFB;
        --ge-sup-text-secondary: #9CA3AF;
        --ge-sup-text-muted: #6B7280;
        --ge-sup-msg-bot-bg: #374151;
        --ge-sup-primary-subtle: rgba(79,70,229,0.15);
    }

    .ge-sup-window {
        border-color: rgba(255,255,255,0.06);
    }

    .ge-sup-ticket-detail {
        border-color: var(--ge-sup-border);
    }

    .ge-sup-lookup {
        border-color: var(--ge-sup-border);
    }

    .ge-sup-ticket-card {
        border-color: var(--ge-sup-border);
    }

    .ge-sup-status-open {
        background: rgba(16,185,129,0.12);
        color: #6EE7B7;
        border-color: rgba(16,185,129,0.25);
    }

    .ge-sup-status-pending {
        background: rgba(245,158,11,0.12);
        color: #FCD34D;
        border-color: rgba(245,158,11,0.25);
    }

    .ge-sup-status-resolved {
        background: rgba(59,130,246,0.12);
        color: #93C5FD;
        border-color: rgba(59,130,246,0.25);
    }

    .ge-sup-status-closed {
        background: rgba(107,114,128,0.12);
        color: #9CA3AF;
        border-color: rgba(107,114,128,0.25);
    }

    .ge-sup-field input,
    .ge-sup-field textarea,
    .ge-sup-field select,
    .ge-sup-lookup-fields input,
    .ge-sup-reply-textarea {
        background: var(--ge-sup-surface-alt);
        border-color: var(--ge-sup-border);
        color: var(--ge-sup-text-primary);
    }

    .ge-sup-field input:focus,
    .ge-sup-field textarea:focus,
    .ge-sup-lookup-fields input:focus,
    .ge-sup-reply-textarea:focus {
        background: var(--ge-sup-surface);
    }

    .ge-sup-input-field {
        background: var(--ge-sup-surface-alt);
        border-color: var(--ge-sup-border);
        color: var(--ge-sup-text-primary);
    }

    .ge-sup-input-field:focus {
        background: var(--ge-sup-surface);
    }

    .ge-sup-file-attach,
    .ge-sup-page-btn,
    .ge-sup-back-btn {
        background: var(--ge-sup-surface-alt);
        border-color: var(--ge-sup-border);
        color: var(--ge-sup-text-secondary);
    }

    .ge-sup-lookup {
        background: var(--ge-sup-surface);
    }

    .ge-sup-ticket-detail-header {
        background: linear-gradient(180deg, var(--ge-sup-surface-alt) 0%, var(--ge-sup-surface) 100%);
    }

    .ge-sup-ticket-detail-meta {
        color: var(--ge-sup-text-secondary);
    }
}

/* ============================================================
   PRINT STYLES
   ============================================================ */
@media print {
    .ge-sup-chatbot {
        display: none !important;
    }

    .ge-sup-reply-form,
    .ge-sup-rating,
    .ge-sup-lookup,
    .ge-sup-pagination {
        display: none !important;
    }
}